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  • sustainable
    FLOORING
    • Cork Flooring

      • Waterproof Cork Flooring
      • Cork Underlayment
      • Traditional Cork Flooring
      • Cork Molding
      • Moisture Barrier, Tools & Adhesive
      • Sustainable Sample Boxes
      • View All Cork Flooring

      Marmoleum

      • Floating Click Marmoleum
      • Sheet - Glue Down
      • Tile - Glue Down
      • Underlayment, Tools & Adhesive
      • View All Marmoleum

      Bamboo Flooring

      • Solid Bamboo Flooring
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      • Floating & Click Bamboo Flooring
      • Tongue & Groove Bamboo Flooring
      • Bamboo Molding
      • Underlayment, Tools & Adhesive
      • View All Bamboo Flooring

      Hardwood Flooring

      • Underlayment, Tools & Adhesive
      • Hardwood Molding
      • View All Hardwood Flooring

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      • Waterproof Flooring
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      • View All Flooring

      Trusted Brands

      • Amorim
      • Nature's Carpet
      • Kahrs
      • Nova
      • Forbo Marmoleum
      • Green Building Supply Bamboo
      • Pure Life Carpet by Kaleen
      • Tesoro Woods
      • Earth Weave
      • Unique Carpets, Ltd.
      • Teragren
      • Wicanders
      • J Mish
      • DriTac
      • View All Trusted Brands
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      Learning Center

      • Which Floor is Right for Me?
      • How to Buy a Green Floor: 7 Common Mistakes and How to Avoid Them
      • Why we Don't sell Luxury Vinyl Tile!
      • Marmoleum Buyer's Guide
      • The Difference Between Waterproof and Water Resistant Flooring
      • 44 Reasons Why We Don't Sell Synthetic Carpeting
      • How We Research and Test Our Products
      • Bamboo Flooring Buyer's Guide
      • Why Is Our Flooring Different?
      • View All Learning Center
      • View All Learning Center
  • non-toxic
    PAINTS & COATING
    • Paints & Primers

      • Paints & Primers
      • Strippers & Thinners
      • Plasters & Pigments
      • Caulks, Sealants & Adhesives

      Wood Stains & Sealers

      • Hardwood Floor Finish
      • Wood Stains & Sealers
      • Odor Blocking Sealers
      • Grout Sealers
      • Concrete & Masonry Sealers
      • Polyurethane Sealers

      Brushes & Tools

      • Brushes & Tools
      • View All Paint Tools and Accessories
      • View All Non-Toxic Paints & Coatings
      • View All Non Toxic Paints and Coatings

      Trusted Brands

      • Green Building Supply
      • AFM Safecoat
      • Bioshield
      • Rubio Monocoat
      • ECOS Paints
      • Silacote
      • Vermont Natural Coatings
      • Paperstone
      • Chemlink
      • Caliwel
      • Pro-Lab
      • Radiosity
      • Franmar
      • Gulf Synthetics
      • View All Trusted Brands
      • View All Brands

      Learning Center

      • ECOS Non-Toxic, Zero VOC Paint
      • How We Research and Test Our Products
      • How to Test a New Product for Chemical Sensitivity
      • AFM Safecoat Sealers for Off-Gassing
      • How do I know if a product is really safe?
      • What Makes a Healthy Paint
      • Samples
      • View All Learning Center
  • eco
    HOME GOODS
    • Energy, Water & Air

      • Air Purification
      • Lighting
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      • Test Kits & Energy Monitors
      • Insulation
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      Eco Home Goods

      • Cutting Boards
      • Utensils
      • View All Eco Home Goods

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      • Cabinets
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      • Non-Toxic Kitchens
      • View All Cabinets & Countertops

      Building Materials

      • Roofing
      • Sheet Goods
      • View All Building Materials

      Trusted Brands

      • Austin Air
      • Natural Light Energy Systems
      • EcoStar
      • Pro-Lab
      • Radiosity
      • AquaRain
      • Brava
      • View All Trusted Brands

      Learning Center

      • Air Purifiers: An Introduction
      • Using Marmoleum for Countertops and Wainscotings
      • All About Mold
      • Sustainable Solutions to Common Problems
      • Is solid wood T-1-11 safe for interior use?
      • Can a wood butcher block countertop be permanently sealed?
      • View All Learning Center
  • healthy
    CLEANERS
    • Healthy Cleaners

      • Floor
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      • Mold & Mildew
      • Body Soaps
      • View All Healthy Cleaners

      Blissfully Clean

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      • Extra Sponges
      • View All Blissfully Clean

      Trusted Brands

      • Green Building Supply
      • AFM Safecoat
      • Bioshield
      • Rubio Monocoat
      • Wools of New Zealand
      • Blissfully Clean
      • Forbo Marmoleum
      • Paperstone
      • Caliwel
      • Woodwise
      • Pro-Lab
      • Core Products HydrOxi Pro
      • Franmar
      • PerfectCLEAN
      •  
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      • View All Trusted Brands

      Learning Center

      • What is the safest primer to use to get rid of tobacco smells in a home?
      • Sustainable Solutions to Common Problems
      • Blissfully Clean 100% Satisfaction Guarantee
      • Samples
      • View All Learning Center
  • shop
    ALL DEPARTMENTS
    • Sustainable Flooring

      • Cork Flooring
      • Marmoleum
      • Bamboo Flooring
      • Hardwood Flooring
      • Wool Carpet
      • Tools & Supplies
      • Adhesives & Underlayment
      • View All Sustainable Flooring

      Non-Toxic Paints & Coatings

      • Wood Stains & Sealers
      • Caulks, Sealants & Adhesives
      • Concrete & Masonry Sealers
      • Paints & Primers
      • Hardwood Floor Finish
      • Odor Blocking Sealers
      • Grout Sealers
      • Strippers & Thinners
      • Plasters & Pigments
      • Polyurethane Sealers
      • Brushes & Tools
      • View All Non-Toxic Paints & Coatings

      Eco Home Goods

      • Cutting Boards
      • Utensils
      • View All Eco Home Goods

      Cabinets & Countertops

      • Cabinets
      • Countertops
      • Non-Toxic Kitchens
      • View All Cabinets & Countertops

      Energy, Water & Air

      • Air Purification
      • Lighting
      • Tubular Skylights
      • Test Kits & Energy Monitors
      • Insulation
      • Water Purification
      • View All Energy, Water & Air

      Healthy Cleaners

      • Floor
      • Household
      • Mold & Mildew
      • Body Soaps
      • View All Healthy Cleaners

      Blissfully Clean

      • PerfectCLEAN Cloths
      • Extra Sponges
      • View All Blissfully Clean

      Building Materials

      • Roofing
      • Sheet Goods
      • View All Building Materials

      Shop By...

      • Customer Favorites
      • Featured
      • On Sale
      • New Arrivals
      • Free Shipping

      Top Trusted Brands

      • Green Building Supply
      • Amorim
      • AFM Safecoat
      • Kahrs
      • Bioshield
      • ECOS Paints
      • Rubio Monocoat
      • Blissfully Clean
      • PerfectCLEAN Cloths
      • Forbo Marmoleum
      • Caliwel
      • Chemlink
      • Natural Light Energy Systems
      • Tesoro Woods
      • Unique Carpets, Ltd.
      • Earth Weave
      • Paperstone
      • Teragren
      • EcoStar
      • Core Products HydrOxi Pro
      • DriTac
      • Gulf Synthetics
      • J Mish
      • Franmar
      • Brava
      • Wicanders
      •  
      •  
      • View All Trusted Brands

      Top Articles

      • Why Is Our Flooring Different?
      • Why we don't sell luxury vinyl tile!
      • How to Buy a Green Floor: 7 Common Mistakes and How to Avoid Them
      • What Makes a Healthy Paint
      • AFM Safecoat Sealers for Off-Gassing
      • ECOS Non-Toxic, Zero VOC Paint
      • How do I know if a product is really safe?
      • How We Research and Test Our Products
      • How to Test a New Product for Chemical Sensitivity
      • All About Mold
      • Sustainable Solutions to Common Problems
      • Samples

      Learning Center Categories

      • Flooring
      • Paints & Coatings
      • Cabinets & Countertops
      • Cleaners
      • Energy, Water & Air
      • Building Materials
      • Featured Articles
      • In the News
      • Green Home Guide Articles
      • Green, Greenwashing & Chemical Sensitivities
      • Webinars
  • 800.405.0222
  • FLOORING
    • Cork Flooring

      • Waterproof Cork Flooring
      • Cork Underlayment
      • Traditional Cork Flooring
      • Cork Molding
      • Moisture Barrier, Tools & Adhesive
      • Sustainable Sample Boxes
      • View All Cork Flooring

      Marmoleum

      • Floating Click Marmoleum
      • Sheet - Glue Down
      • Tile - Glue Down
      • Underlayment, Tools & Adhesive
      • View All Marmoleum

      Bamboo Flooring

      • Solid Bamboo Flooring
      • Engineered Bamboo Flooring
      • Floating & Click Bamboo Flooring
      • Tongue & Groove Bamboo Flooring
      • Bamboo Molding
      • Underlayment, Tools & Adhesive
      • View All Bamboo Flooring

      Hardwood Flooring

      • Underlayment, Tools & Adhesive
      • Hardwood Molding
      • View All Hardwood Flooring

      Wool Carpet

      • Wall to Wall Wool Carpet
      • Carpet Pad
      • Wool Area Rugs
      • View All Wool Carpet

      Shop By

      • Waterproof Flooring
      • Click Flooring
      • Vinyl Flooring
      • Laminate Flooring
      • Polyurethane Finish Flooring
      • Engineered Flooring
      • Floating Flooring
      • Oil Finish Flooring

      Trusted Brands

      • Amorim
      • Nature's Carpet
      • Kahrs
      • Nova
      • Forbo Marmoleum
      • Green Building Supply Bamboo
      • Pure Life Carpet by Kaleen
      • Tesoro Woods
      • Earth Weave
      • Unique Carpets, Ltd.
      • Teragren
      • Wicanders
      • J Mish
      • DriTac
      • View All Trusted Brands

      Learning Center

      • Which Floor is Right for Me?
      • How to Buy a Green Floor: 7 Common Mistakes and How to Avoid Them
      • Why we Don't sell Luxury Vinyl Tile!
      • Marmoleum Buyer's Guide
      • The Difference Between Waterproof and Water Resistant Flooring
      • 44 Reasons Why We Don't Sell Synthetic Carpeting
      • How We Research and Test Our Products
      • Bamboo Flooring Buyer's Guide
      • Why Is Our Flooring Different?
      • View All Learning Center
  • PAINTS & COATING
    • Non-Toxic Paints & Coatings

      • Paints & Primers
      • Strippers & Thinners
      • Plasters & Pigments
      • Caulks, Sealants & Adhesives
      • Hardwood Floor Finish
      • Wood Stains & Sealers
      • Odor Blocking Sealers
      • Grout Sealers
      • Concrete & Masonry Sealers
      • Polyurethane Sealers
      • Brushes & Tools
      • View All Paint Tools and Accessories
      • View All Non-Toxic Paints & Coatings

      Trusted Brands

      • Green Building Supply
      • AFM Safecoat
      • Bioshield
      • Rubio Monocoat
      • ECOS Paints
      • Silacote
      • Vermont Natural Coatings
      • Paperstone
      • Chemlink
      • Caliwel
      • Pro-Lab
      • Radiosity
      • Franmar
      • Gulf Synthetics
      • View All Trusted Brands

      Learning Center

      • ECOS Non-Toxic, Zero VOC Paint
      • How We Research and Test Our Products
      • How to Test a New Product for Chemical Sensitivity
      • AFM Safecoat Sealers for Off-Gassing
      • How do I know if a product is really safe?
      • What Makes a Healthy Paint
      • Samples
  • HOME GOODS
    • Energy, Water & Air

      • Air Purification
      • Lighting
      • Tubular Skylights
      • Test Kits & Energy Monitors
      • Insulation
      • Water Purification
      • View All Energy, Water & Air

      Eco Home Goods

      • Cutting Boards
      • Utensils
      • View All Eco Home Goods

      Cabinets & Countertops

      • Cabinets
      • Countertops
      • Non-Toxic Kitchens
      • View All Cabinets & Countertops

      Building Materials

      • Roofing
      • Sheet Goods
      • View All Building Materials

      Trusted Brands

      • Austin Air
      • Natural Light Energy Systems
      • EcoStar
      • Pro-Lab
      • Radiosity
      • AquaRain
      • Brava
      • View All Trusted Brands

      Learning Center

      • Air Purifiers: An Introduction
      • Using Marmoleum for Countertops and Wainscotings
      • All About Mold
      • Sustainable Solutions to Common Problems
      • Is solid wood T-1-11 safe for interior use?
      • Can a wood butcher block countertop be permanently sealed?
      • View All Learning Center
  • CLEANERS
    • Healthy Cleaners

      • Floor
      • Household
      • Mold & Mildew
      • Body Soaps
      • View All Healthy Cleaners

      Blissfully Clean

      • PerfectCLEAN Cloths
      • Extra Sponges
      • View All Blissfully Clean

      Trusted Brands

      • Green Building Supply
      • AFM Safecoat
      • Bioshield
      • Rubio Monocoat
      • Wools of New Zealand
      • Blissfully Clean
      • Forbo Marmoleum
      • Paperstone
      • Caliwel
      • Woodwise
      • Pro-Lab
      • Core Products HydrOxi Pro
      • Franmar
      • PerfectCLEAN
      •  
      •  
      • View All Trusted Brands

      Learning Center

      • What is the safest primer to use to get rid of tobacco smells in a home?
      • Sustainable Solutions to Common Problems
      • Blissfully Clean 100% Satisfaction Guarantee
      • Samples
      • View All Learning Center
  • ALL DEPARTMENTS
    • Sustainable Flooring

      • Cork Flooring
      • Marmoleum
      • Bamboo Flooring
      • Hardwood Flooring
      • Wool Carpet
      • Tools & Supplies
      • Adhesives & Underlayment
      • View All Sustainable Flooring

      Non-Toxic Paints & Coatings

      • Wood Stains & Sealers
      • Caulks, Sealants & Adhesives
      • Concrete & Masonry Sealers
      • Paints & Primers
      • Hardwood Floor Finish
      • Odor Blocking Sealers
      • Grout Sealers
      • Strippers & Thinners
      • Plasters & Pigments
      • Polyurethane Sealers
      • Brushes & Tools
      • View All Non-Toxic Paints & Coatings

      Eco Home Goods

      • Cutting Boards
      • Utensils
      • View All Eco Home Goods

      Cabinets & Countertops

      • Cabinets
      • Countertops
      • Non-Toxic Kitchens
      • View All Cabinets & Countertops

      Energy, Water & Air

      • Air Purification
      • Lighting
      • Tubular Skylights
      • Test Kits & Energy Monitors
      • Insulation
      • Water Purification
      • View All Energy, Water & Air

      Healthy Cleaners

      • Floor
      • Household
      • Mold & Mildew
      • Body Soaps
      • View All Healthy Cleaners

      Blissfully Clean

      • PerfectCLEAN Cloths
      • Extra Sponges
      • View All Blissfully Clean

      Building Materials

      • Roofing
      • Sheet Goods
      • View All Building Materials

      Shop By

      • Customer Favorites
      • Featured
      • On Sale
      • New Arrivals
      • Free Shipping

      Top Trusted Brands

      • Green Building Supply
      • Amorim
      • AFM Safecoat
      • Kahrs
      • Bioshield
      • ECOS Paints
      • Rubio Monocoat
      • Blissfully Clean
      • PerfectCLEAN Cloths
      • Forbo Marmoleum
      • Caliwel
      • Chemlink
      • Natural Light Energy Systems
      • Tesoro Woods
      • Unique Carpets, Ltd.
      • Earth Weave
      • Paperstone
      • Teragren
      • EcoStar
      • Core Products HydrOxi Pro
      • DriTac
      • Gulf Synthetics
      • J Mish
      • Franmar
      • Brava
      • Wicanders
      •  
      •  
      • View All Trusted Brands

      Top Articles

      • Why Is Our Flooring Different?
      • Why we don't sell luxury vinyl tile!
      • How to Buy a Green Floor: 7 Common Mistakes and How to Avoid Them
      • What Makes a Healthy Paint
      • AFM Safecoat Sealers for Off-Gassing
      • ECOS Non-Toxic, Zero VOC Paint
      • How do I know if a product is really safe?
      • How We Research and Test Our Products
      • How to Test a New Product for Chemical Sensitivity
      • All About Mold
      • Sustainable Solutions to Common Problems
      • Samples

      Learning Center Categories

      • Flooring
      • Paints & Coatings
      • Cabinets & Countertops
      • Cleaners
      • Energy, Water & Air
      • Building Materials
      • Featured Articles
      • In the News
      • Green Home Guide Articles
      • Green, Greenwashing & Chemical Sensitivities
      • Webinars
  • 800.405.0222
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  • 32 Years Eco Experience
About Us > Customer Service > 
Customer Service

How to Take a Delivery and Deal with Damages

Before the delivery person leaves — and before you sign anything — confirm the correct quantity and condition of the delivery. The contents must be in perfect condition. Perfect means perfect, i.e., no damages at all. If, however, the box is damaged but the contents are still in tact, then this is not considered damage by the shipping company.

If you see any shortages or damages whatsoever, you have the right to:
  • accept the shipment with 'conditions' or
  • reject the entire shipment.

How to accept a shipment with 'conditions'

When a delivery arrives, you must inspect all packages immediately. Do not sign anything before you make the inspection. Carefully look at every box, especially if the contents are fragile. If there is a slight tear in the box or you suspect damages inside because there's a rattle, ask the driver to open it and inspect that box thoroughly. Make sure the contents are in perfect condition. If there is any damage small or large, record it on the driver's ticket before you sign for it.
For example you can write: "Small tear on one box. Contents of third box broken." Or, if you can't open every box, say, "several boxes damaged, subject to inspection". That way you are covered.

Tip: Always bring your sales order with you to compare to the picking ticket located on the box.

If you sign for a shipment and do not record any damage, the item is yours and the shipping company may not reimburse you for damages discovered later. Therefore, be very careful to inspect before you sign for it.

Boxes that have internal damage that is not noted are automatically classified as “concealed damages.” By federal law, freight companies are only required to pay a small portion of the cost of the damage.

How to reject the entire shipment

If the damage is extensive to one or two boxes or looks like it's beyond repair, it's best to simply reject the entire shipment altogether. Please tell the driver you will not accept the packages in this condition and he/she must return them to the company that shipped them (either Green Building Supply or one of our vendors). Then please call us immediately at 800.405.0222 so we can replace the items.

Rejection clearly means there will be a delay in receiving replacement packages. Shipping companies have the right to repair the problem, if possible, or replace them at their own expense and at a reasonable time frame. They are not required by law to replace your packages overnight for example, even if it has disrupted your schedule.

How to handle leaky products

In the event you receive a bottle or can that is leaking, usually the contents will be retained by a plastic bag. This may not show up on the outside of the box. We realize that this is an inconvenience, but those contents in most cases are still usable and can be poured back into the can or bottle or another container. In an effort to reduce our carbon footprints, we ask that you make reasonable efforts to reuse spilled product. If this is not possible or if the plastic bag is also leaking, then we will send you new product.

Please do not just return the entire box. Often there are other items in the box that were not affected by the leaking product. Please call us at 800.405.0222 and we will give you a Return Authorization number (RA#).

How to avoid frozen products

Water-based products will freeze when temperatures reach 32 °F or below. This may cause problems in performance with some products when thawed out but not with all products.

It is our policy not to ship water-based products when temperatures in your state go below 32 °F during the day or when a shipment may sit overnight in an unheated warehouse during a weekend. To avoid this, we only ship to these states on Mondays or Tuesdays to insure the shipment arrives before the weekend. We also insulate our boxes with extra recycled cardboard insulation. However, in spite of these measures, weather conditions or shipping issues may change quickly beyond our control.

Due to these difficulties, Green Building Supply can not be held responsible for any damages due to freezing. If you know it will be below 32 °F and you still want to take the risk of shipping, we will ship the package to you. However, we cannot be held liable in the event the product freezes.

Order Processing, Shipping and Tips Cancellations, Returns and Refunds

800.405.0222
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Welcome to Green Building Supply

Green Building Supply, founded in 1991, continues to be the nation's trusted source for the best non-toxic and eco-friendly building materials. We specialize in products that are safe for everyone—including the chemically sensitive—as well as safe for pets and the environment.

Whether you're remodeling or building a new green home, you'll find our experienced eco-advisors can help you choose the safest alternatives for your home. We ship nationwide.

Feel free to call us at 800-405-0222 or visit our 7000 SF showroom.

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Finding the right floor is a lot more complicated than just picking the right color. Answer a few simple questions and we'll get you the right type of flooring for your project.

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