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  • sustainable
    FLOORING
    • Cork Flooring

      • Waterproof Cork Flooring
      • Cork Underlayment
      • Traditional Cork Flooring
      • Cork Molding
      • Moisture Barrier, Tools & Adhesive
      • Sustainable Sample Boxes
      • View All Cork Flooring

      Marmoleum

      • Floating Click Marmoleum
      • Sheet - Glue Down
      • Tile - Glue Down
      • Underlayment, Tools & Adhesive
      • View All Marmoleum

      Bamboo Flooring

      • Solid Bamboo Flooring
      • Engineered Bamboo Flooring
      • Floating & Click Bamboo Flooring
      • Tongue & Groove Bamboo Flooring
      • Bamboo Molding
      • Underlayment, Tools & Adhesive
      • View All Bamboo Flooring

      Hardwood Flooring

      • Underlayment, Tools & Adhesive
      • Hardwood Molding
      • View All Hardwood Flooring

      Wool Carpet

      • Wall to Wall Wool Carpet
      • Carpet Pad
      • Wool Area Rugs
      • View All Wool Carpet

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      • Waterproof Flooring
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      • View All Flooring

      Trusted Brands

      • Amorim
      • Nature's Carpet
      • Kahrs
      • Nova
      • Forbo Marmoleum
      • Green Building Supply Bamboo
      • Pure Life Carpet by Kaleen
      • Tesoro Woods
      • Earth Weave
      • Unique Carpets, Ltd.
      • Teragren
      • Wicanders
      • J Mish
      • DriTac
      • View All Trusted Brands
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      Learning Center

      • Which Floor is Right for Me?
      • How to Buy a Green Floor: 7 Common Mistakes and How to Avoid Them
      • Why we Don't sell Luxury Vinyl Tile!
      • Marmoleum Buyer's Guide
      • The Difference Between Waterproof and Water Resistant Flooring
      • 44 Reasons Why We Don't Sell Synthetic Carpeting
      • Bamboo Flooring Buyer's Guide
      • Why Is Our Flooring Different?
      • View All Learning Center
      • View All Learning Center
  • non-toxic
    PAINTS & COATING
    • Paints & Primers

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      • Caulks, Sealants & Adhesives

      Wood Stains & Sealers

      • Hardwood Floor Finish
      • Wood Stains & Sealers
      • Odor Blocking Sealers
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      • View All Non Toxic Paints and Coatings

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      • Green Building Supply
      • AFM Safecoat
      • Bioshield
      • Rubio Monocoat
      • ECOS Paints
      • Silacote
      • Vermont Natural Coatings
      • Paperstone
      • Chemlink
      • Caliwel
      • Pro-Lab
      • Radiosity
      • Franmar
      • Gulf Synthetics
      • View All Trusted Brands
      • View All Brands

      Learning Center

      • ECOS Non-Toxic, Zero VOC Paint
      • How to Test a New Product for Chemical Sensitivity
      • AFM Safecoat Sealers for Off-Gassing
      • How do I know if a product is really safe?
      • What Makes a Healthy Paint
      • Samples
      • View All Learning Center
  • eco
    HOME GOODS
    • Energy, Water & Air

      • Air Purification
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      Eco Home Goods

      • Cutting Boards
      • Utensils
      • View All Eco Home Goods

      Cabinets & Countertops

      • Cabinets
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      • Non-Toxic Kitchens
      • View All Cabinets & Countertops

      Building Materials

      • Roofing
      • Sheet Goods
      • View All Building Materials

      Trusted Brands

      • Austin Air
      • Natural Light Energy Systems
      • EcoStar
      • Pro-Lab
      • Radiosity
      • AquaRain
      • Brava
      • View All Trusted Brands

      Learning Center

      • Air Purifiers: An Introduction
      • Using Marmoleum for Countertops and Wainscotings
      • All About Mold
      • Sustainable Solutions to Common Problems
      • Is solid wood T-1-11 safe for interior use?
      • Can a wood butcher block countertop be permanently sealed?
      • View All Learning Center
  • healthy
    CLEANERS
    • Healthy Cleaners

      • Floor
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      • Mold & Mildew
      • Body Soaps
      • View All Healthy Cleaners

      Blissfully Clean

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      • Extra Sponges
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      Trusted Brands

      • Green Building Supply
      • AFM Safecoat
      • Bioshield
      • Rubio Monocoat
      • Wools of New Zealand
      • Blissfully Clean
      • Forbo Marmoleum
      • Paperstone
      • Caliwel
      • Woodwise
      • Pro-Lab
      • Core Products HydrOxi Pro
      • Franmar
      • PerfectCLEAN
      •  
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      • View All Trusted Brands

      Learning Center

      • What is the safest primer to use to get rid of tobacco smells in a home?
      • Sustainable Solutions to Common Problems
      • Blissfully Clean 100% Satisfaction Guarantee
      • Samples
      • View All Learning Center
  • shop
    ALL DEPARTMENTS
    • Sustainable Flooring

      • Cork Flooring
      • Marmoleum
      • Bamboo Flooring
      • Hardwood Flooring
      • Wool Carpet
      • Tools & Supplies
      • Adhesives & Underlayment
      • View All Sustainable Flooring

      Non-Toxic Paints & Coatings

      • Wood Stains & Sealers
      • Caulks, Sealants & Adhesives
      • Concrete & Masonry Sealers
      • Paints & Primers
      • Hardwood Floor Finish
      • Odor Blocking Sealers
      • Grout Sealers
      • Strippers & Thinners
      • Plasters & Pigments
      • Polyurethane Sealers
      • Brushes & Tools
      • View All Non-Toxic Paints & Coatings

      Eco Home Goods

      • Cutting Boards
      • Utensils
      • View All Eco Home Goods

      Cabinets & Countertops

      • Cabinets
      • Countertops
      • Non-Toxic Kitchens
      • View All Cabinets & Countertops

      Energy, Water & Air

      • Air Purification
      • Lighting
      • Tubular Skylights
      • Test Kits & Energy Monitors
      • Insulation
      • Water Purification
      • View All Energy, Water & Air

      Healthy Cleaners

      • Floor
      • Household
      • Mold & Mildew
      • Body Soaps
      • View All Healthy Cleaners

      Blissfully Clean

      • PerfectCLEAN Cloths
      • Extra Sponges
      • View All Blissfully Clean

      Building Materials

      • Roofing
      • Sheet Goods
      • View All Building Materials

      Shop By...

      • Customer Favorites
      • Featured
      • On Sale
      • New Arrivals
      • Free Shipping

      Top Trusted Brands

      • Green Building Supply
      • Amorim
      • AFM Safecoat
      • Kahrs
      • Bioshield
      • ECOS Paints
      • Rubio Monocoat
      • Blissfully Clean
      • PerfectCLEAN Cloths
      • Forbo Marmoleum
      • Caliwel
      • Chemlink
      • Natural Light Energy Systems
      • Tesoro Woods
      • Unique Carpets, Ltd.
      • Earth Weave
      • Paperstone
      • Teragren
      • EcoStar
      • Core Products HydrOxi Pro
      • DriTac
      • Gulf Synthetics
      • J Mish
      • Franmar
      • Brava
      • Wicanders
      •  
      •  
      • View All Trusted Brands

      Top Articles

      • Why Is Our Flooring Different?
      • Why we don't sell luxury vinyl tile!
      • How to Buy a Green Floor: 7 Common Mistakes and How to Avoid Them
      • What Makes a Healthy Paint
      • AFM Safecoat Sealers for Off-Gassing
      • ECOS Non-Toxic, Zero VOC Paint
      • How do I know if a product is really safe?
      • How to Test a New Product for Chemical Sensitivity
      • All About Mold
      • Sustainable Solutions to Common Problems
      • Samples

      Learning Center Categories

      • Flooring
      • Paints & Coatings
      • Cabinets & Countertops
      • Cleaners
      • Energy, Water & Air
      • Building Materials
      • Featured Articles
      • In the News
      • Green Home Guide Articles
      • Green, Greenwashing & Chemical Sensitivities
      • Webinars
  • 800.405.0222
  • FLOORING
    • Cork Flooring

      • Waterproof Cork Flooring
      • Cork Underlayment
      • Traditional Cork Flooring
      • Cork Molding
      • Moisture Barrier, Tools & Adhesive
      • Sustainable Sample Boxes
      • View All Cork Flooring

      Marmoleum

      • Floating Click Marmoleum
      • Sheet - Glue Down
      • Tile - Glue Down
      • Underlayment, Tools & Adhesive
      • View All Marmoleum

      Bamboo Flooring

      • Solid Bamboo Flooring
      • Engineered Bamboo Flooring
      • Floating & Click Bamboo Flooring
      • Tongue & Groove Bamboo Flooring
      • Bamboo Molding
      • Underlayment, Tools & Adhesive
      • View All Bamboo Flooring

      Hardwood Flooring

      • Underlayment, Tools & Adhesive
      • Hardwood Molding
      • View All Hardwood Flooring

      Wool Carpet

      • Wall to Wall Wool Carpet
      • Carpet Pad
      • Wool Area Rugs
      • View All Wool Carpet

      Shop By

      • Waterproof Flooring
      • Click Flooring
      • Vinyl Flooring
      • Laminate Flooring
      • Polyurethane Finish Flooring
      • Engineered Flooring
      • Floating Flooring
      • Oil Finish Flooring

      Trusted Brands

      • Amorim
      • Nature's Carpet
      • Kahrs
      • Nova
      • Forbo Marmoleum
      • Green Building Supply Bamboo
      • Pure Life Carpet by Kaleen
      • Tesoro Woods
      • Earth Weave
      • Unique Carpets, Ltd.
      • Teragren
      • Wicanders
      • J Mish
      • DriTac
      • View All Trusted Brands

      Learning Center

      • Which Floor is Right for Me?
      • How to Buy a Green Floor: 7 Common Mistakes and How to Avoid Them
      • Why we Don't sell Luxury Vinyl Tile!
      • Marmoleum Buyer's Guide
      • The Difference Between Waterproof and Water Resistant Flooring
      • 44 Reasons Why We Don't Sell Synthetic Carpeting
      • Bamboo Flooring Buyer's Guide
      • Why Is Our Flooring Different?
      • View All Learning Center
  • PAINTS & COATING
    • Non-Toxic Paints & Coatings

      • Paints & Primers
      • Strippers & Thinners
      • Plasters & Pigments
      • Caulks, Sealants & Adhesives
      • Hardwood Floor Finish
      • Wood Stains & Sealers
      • Odor Blocking Sealers
      • Grout Sealers
      • Concrete & Masonry Sealers
      • Polyurethane Sealers
      • Brushes & Tools
      • View All Paint Tools and Accessories
      • View All Non-Toxic Paints & Coatings

      Trusted Brands

      • Green Building Supply
      • AFM Safecoat
      • Bioshield
      • Rubio Monocoat
      • ECOS Paints
      • Silacote
      • Vermont Natural Coatings
      • Paperstone
      • Chemlink
      • Caliwel
      • Pro-Lab
      • Radiosity
      • Franmar
      • Gulf Synthetics
      • View All Trusted Brands

      Learning Center

      • ECOS Non-Toxic, Zero VOC Paint
      • How to Test a New Product for Chemical Sensitivity
      • AFM Safecoat Sealers for Off-Gassing
      • How do I know if a product is really safe?
      • What Makes a Healthy Paint
      • Samples
  • HOME GOODS
    • Energy, Water & Air

      • Air Purification
      • Lighting
      • Tubular Skylights
      • Test Kits & Energy Monitors
      • Insulation
      • Water Purification
      • View All Energy, Water & Air

      Eco Home Goods

      • Cutting Boards
      • Utensils
      • View All Eco Home Goods

      Cabinets & Countertops

      • Cabinets
      • Countertops
      • Non-Toxic Kitchens
      • View All Cabinets & Countertops

      Building Materials

      • Roofing
      • Sheet Goods
      • View All Building Materials

      Trusted Brands

      • Austin Air
      • Natural Light Energy Systems
      • EcoStar
      • Pro-Lab
      • Radiosity
      • AquaRain
      • Brava
      • View All Trusted Brands

      Learning Center

      • Air Purifiers: An Introduction
      • Using Marmoleum for Countertops and Wainscotings
      • All About Mold
      • Sustainable Solutions to Common Problems
      • Is solid wood T-1-11 safe for interior use?
      • Can a wood butcher block countertop be permanently sealed?
      • View All Learning Center
  • CLEANERS
    • Healthy Cleaners

      • Floor
      • Household
      • Mold & Mildew
      • Body Soaps
      • View All Healthy Cleaners

      Blissfully Clean

      • PerfectCLEAN Cloths
      • Extra Sponges
      • View All Blissfully Clean

      Trusted Brands

      • Green Building Supply
      • AFM Safecoat
      • Bioshield
      • Rubio Monocoat
      • Wools of New Zealand
      • Blissfully Clean
      • Forbo Marmoleum
      • Paperstone
      • Caliwel
      • Woodwise
      • Pro-Lab
      • Core Products HydrOxi Pro
      • Franmar
      • PerfectCLEAN
      •  
      •  
      • View All Trusted Brands

      Learning Center

      • What is the safest primer to use to get rid of tobacco smells in a home?
      • Sustainable Solutions to Common Problems
      • Blissfully Clean 100% Satisfaction Guarantee
      • Samples
      • View All Learning Center
  • ALL DEPARTMENTS
    • Sustainable Flooring

      • Cork Flooring
      • Marmoleum
      • Bamboo Flooring
      • Hardwood Flooring
      • Wool Carpet
      • Tools & Supplies
      • Adhesives & Underlayment
      • View All Sustainable Flooring

      Non-Toxic Paints & Coatings

      • Wood Stains & Sealers
      • Caulks, Sealants & Adhesives
      • Concrete & Masonry Sealers
      • Paints & Primers
      • Hardwood Floor Finish
      • Odor Blocking Sealers
      • Grout Sealers
      • Strippers & Thinners
      • Plasters & Pigments
      • Polyurethane Sealers
      • Brushes & Tools
      • View All Non-Toxic Paints & Coatings

      Eco Home Goods

      • Cutting Boards
      • Utensils
      • View All Eco Home Goods

      Cabinets & Countertops

      • Cabinets
      • Countertops
      • Non-Toxic Kitchens
      • View All Cabinets & Countertops

      Energy, Water & Air

      • Air Purification
      • Lighting
      • Tubular Skylights
      • Test Kits & Energy Monitors
      • Insulation
      • Water Purification
      • View All Energy, Water & Air

      Healthy Cleaners

      • Floor
      • Household
      • Mold & Mildew
      • Body Soaps
      • View All Healthy Cleaners

      Blissfully Clean

      • PerfectCLEAN Cloths
      • Extra Sponges
      • View All Blissfully Clean

      Building Materials

      • Roofing
      • Sheet Goods
      • View All Building Materials

      Shop By

      • Customer Favorites
      • Featured
      • On Sale
      • New Arrivals
      • Free Shipping

      Top Trusted Brands

      • Green Building Supply
      • Amorim
      • AFM Safecoat
      • Kahrs
      • Bioshield
      • ECOS Paints
      • Rubio Monocoat
      • Blissfully Clean
      • PerfectCLEAN Cloths
      • Forbo Marmoleum
      • Caliwel
      • Chemlink
      • Natural Light Energy Systems
      • Tesoro Woods
      • Unique Carpets, Ltd.
      • Earth Weave
      • Paperstone
      • Teragren
      • EcoStar
      • Core Products HydrOxi Pro
      • DriTac
      • Gulf Synthetics
      • J Mish
      • Franmar
      • Brava
      • Wicanders
      •  
      •  
      • View All Trusted Brands

      Top Articles

      • Why Is Our Flooring Different?
      • Why we don't sell luxury vinyl tile!
      • How to Buy a Green Floor: 7 Common Mistakes and How to Avoid Them
      • What Makes a Healthy Paint
      • AFM Safecoat Sealers for Off-Gassing
      • ECOS Non-Toxic, Zero VOC Paint
      • How do I know if a product is really safe?
      • How to Test a New Product for Chemical Sensitivity
      • All About Mold
      • Sustainable Solutions to Common Problems
      • Samples

      Learning Center Categories

      • Flooring
      • Paints & Coatings
      • Cabinets & Countertops
      • Cleaners
      • Energy, Water & Air
      • Building Materials
      • Featured Articles
      • In the News
      • Green Home Guide Articles
      • Green, Greenwashing & Chemical Sensitivities
      • Webinars
  • 800.405.0222
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  • Safe for Chemical Sensitivities
  • We Ship Nation Wide*
  • 32 Years Eco Experience
About Us > Customer Service > 
Customer Service

Important Points about Receiving Your Shipment

by
Joel Hirshberg
Green Building Supply Step 1: Scheduling the Shipment
  1. A freight company will call you 24 hours ahead to schedule a delivery. Please make sure Green Building Supply has your correct phone number(s). Delivery will take place between Monday & Friday, deliveries do not happen on the weekend.
  2. The freight company will estimate a large window of time for delivery, such as 10-2PM or 12-4PM or 9-5PM. Unless there is an emergency, you must be there when they arrive. Otherwise they will charge $150 to attempt another delivery.
  3. You need to arrange helpers to offload as the drivers are only allowed to take product to the back of their truck.
  4. Your shipment will arrive via a freight truck. Either 53’ semi or short truck 26’.
  5.  

    53' Semi

     

  6. Due to the length and weight of the truck, they will deliver only if they have easy access and egress. They will only deliver to the curbside.
  7. For items 6’ long or less a liftgate will be used to lower to the ground. Anything longer will not fit on a liftgate and will require removal off the back of the truck.
  8.  

    Liftgate Example

     

  9. Shipments will not be delivered into your home or garage. Also, they will not deliver to your home if your home is on a cul de sac, or a newly created dirt road, or requires crossing an old bridge that won’t support the truck's weight, or a narrow street, etc. If any of these apply to you, you must tell them when they call and you must make other arrangements. They can meet you on a side road, or in a large parking lot of a nearby store such as WalMart, etc. and you can load your shipment from their truck to your own truck.
Step 2. Receiving Your Shipment

Rest assured that we never ship out damaged product.

Below is an example of how we wrap boxes of flooring - with shrink wrap, edge protectors and banding on a palette.

 

Perfect Palette

 

Unfortunately, we cannot monitor the shipping services between our warehouse and your receiving end. Pallets get broken, other boxes may fall onto our packages, and other factors that we have no control over. 9 times out of 10, these are minor problems, where the exterior of the shipping package may take a little damage, leaving the products inside pristine and perfect for installation. Even if the damage makes it into the material inside, often the damage is minor, and one or two pieces of flooring is compromised.

Perfect Palette

BEFORE SIGNING FOR THE DELIVERY YOU MUST CAREFULLY INSPECT boxes on all 4 sides while it sits on pallet

  1. Make sure to count the number of boxes, if there are less than you ordered write Short on delivery receipt next to your signature.
  2. Make sure the boxes are the correct brand and style that you ordered.
  3. Once you sign for the boxes, they are yours, so make sure all is accounted for.
  4. Record all types of damages, even small ones on drivers ticket. For example: “2 holes in side of box", or "packaging torn on 3 boxes", or "2 boxes crushed". Write Damaged on delivery receipt next to your signature.
  5. The only words that will result in a replacement / claim being paid are Damaged or Short or Reject, so wording is CRITICAL here.
  6. Be sure to keep a copy of the delivery receipt.
  7.  

    2 Holes side of box, DAMAGED

     

  8. Take photos of the damaged boxes with your mobile phone.
  9.  

    Example Box Holes

     

  10. IF 10% or more boxes are damaged, are short, or the wrong color, reject the entire shipment. Write REJECT next to the signature area on the delivery receipt, and have the delivery service cart it away.
  11. IF less than 10% of the boxes are damaged, short, or the wrong color, accept the shipment. Write SHORT or DAMAGED on the delivery receipt.

     

    Rejected due to damages

     

  12. Notify Green Building Supply immediately with the following information:
    1. Order Number
    2. Number of Boxes Damaged, Short, or Wrong Color
    3. Copy of Signed Delivery Receipt with words Damaged, Short, or Reject
    4. 3-5 photos detailing the degree of damage to the boxes/product
    5. E-mail all the above to [email protected] and/or call us at 800-405-0222 (9-5 M-F, 10-4 Sat)

If you accepted shipment:

  • DO NOT throw the damaged boxes away
  • DO open the damaged boxes to inspect the extent of the damage.
  • DO be patient; damaged products will be replaced if necessary.

 

Free, Fair & Flat-Rate Shipping How to Test a New Product for Tolerance & Sensitivity How to Take Delivery and Deal with Damages Cancellations, Returns and Refunds

800.405.0222
Healthy Home Advisors


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Welcome to Green Building Supply

Green Building Supply, founded in 1991, continues to be the nation's trusted source for the best non-toxic and eco-friendly building materials. We specialize in products that are safe for everyone—including the chemically sensitive—as well as safe for pets and the environment.

Whether you're remodeling or building a new green home, you'll find our experienced eco-advisors can help you choose the safest alternatives for your home. We ship nationwide.

Feel free to call us at 800-405-0222 or visit our 7000 SF showroom.

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