Before the delivery person leaves — and before you sign anything — confirm the correct quantity and condition of the delivery. The contents must be in perfect condition. Perfect means perfect, i.e., no damages at all. If, however, the box is damaged but the contents are still in tact, then this is not considered damage by the shipping company.
If you need to cancel an order for any reason, please call us at 800.405.0222 as soon as possible. Unfortunately, if your order has already entered the shipping process, we will be unable to cancel it.
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