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Customer Service

Free, Fair & Flat-Rate Shipping

Everyone loves free shipping, and we have more than 150 products that ship for free! The rest of our products ship at fair or flat-rate prices.

We know that building products can be heavy, and we don't want you wasting money just getting the materials to your home. That's why we try to give you the best possible rate on the highest quality green building products.

Freight Shipping - Orders over 100 pounds

Freight shipping is used for heavy or oversized items. Most flooring, cabinets, countertops and insulation ship this method.

Free Freight Shipping to 48 States
BrandMinimum QuantityShipping
Forbo Marmoleum185 + square feetFree Shipping!
EcoTimber275 + square feetFree Shipping!
EcoFusion275 + square feetFree Shipping!
US Floors - Natural Cork & Natural Bamboo275 + square feetFree Shipping!
Natures Carpet275 + square feetFree Shipping!
Godfrey Hirst275 + square feetFree Shipping!
Unique Carpets275 + square feetFree Shipping!
Flat-Rate Freight Shipping to 48 States
Merchandise SubtotalFreight Shipping
Less than $299$99
$300 - 399$125
$400 - 499$135
$500 - 599$145
$600 - 699$155
$700 - 799$165
$800 - 899$175
$900 - 999$185
$1,000 - 1,499$195
$1,500 - 1,999$210
$2,000 - 2,999$310
$3,000 - 3,999$235
$4,000 - 4,999$265
$5,000 - 5,999$440
More than $6,000$500
Parcel Shipping - Orders less than 150 pounds

We use FedEx for all of our real-time shipment rates; this calculates the actual shipping cost based on your order weight and zip code. There are no handling fees and no mark-up added to the FedEx rates. For further information on the shipping methods listed below, visit FedEx Service Descriptions.

Fair Parcel Shipping
Ship MethodDetails
FedEx SmartPost® Standard Mail
  • Typically 2-7 business days
    7 + days outside the contiguous US
  • Delivers Monday–Saturday
  • Up to 16 ounces
FedEx SmartPost® Parcel Select
  • Typically 2-7 business days
    7 + days outside the contiguous US
  • Delivers Monday–Saturday
  • Up to 70 pounds
FedEx Ground®
  • 1–5 business days within the contiguous US
    3–7 business days to and from Alaska and Hawaii
  • Delivers Monday–Friday by the end of the business day
  • Up to 150 pounds
FedEx Home Delivery®
  • 1–5 business days within the contiguous US
    3–7 business days to and from Alaska and Hawaii
  • Delivers Tuesday–Saturday between 9 am and 8 pm
  • Up to 70 pounds
FedEx Express Saver®
  • 3 business days within the contiguous US
  • Delivers Monday–Friday to businesses by 4:30 pm and to residences by 7 pm
  • Available throughout all states except Alaska and Hawaii
  • Up to 150 pounds
FedEx 2Day®
  • 2 business days
  • Delivers Monday–Friday by 4:30 pm to most areas (by 7 pm to residences)  
  • Available in all 50 states
  • Up to 150 pounds
FedEx Standard Overnight®
  • Next-business-day
  • Delivers Monday–Friday by 3 pm to most US addresses; by 4:30 pm to rural areas
  • Available in all 50 states
  • Up to 150 pounds
FedEx Priority Overnight®
  • Next-business-day
  • Delivers Monday–Friday by 10:30 a.m. to most US addresses; by noon, 4:30 pm or 5 pm in remote areas; by noon, 1:30 pm or 4:30 pm on Saturdays
  • Available in all 50 states
  • Up to 150 pounds
FedEx First Overnight®
  • Next-business-day
  • Delivers Monday–Friday by 8:00, 8:30, 9 or 10 am, depending on destination ZIP code
  • Available in all 50 states
  • Up to 150 pounds
Alaska, Hawaii and U.S. Territories

  • Please call 1-800-405-0222 or Email Us to get the best shipping rate.
  • U.S. territories include American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands.

International Shipping

If you live outside the U.S. Territories & Canada, we recommend using an international forwarding service like Bongo.

When you register for a US address with Bongo, you will be able to shop USA websites, purchase products and have them shipped to your very own US address. These purchases will be held at your US address until you request for them to be forwarded to your international destination. Learn more about Bongo